Read the latest updates on how we’re supporting you through COVID-19 (Coronavirus). For further help and support, please call 0344 477 1966 or email hello@northernbalance.co.uk

29 Apr 2020: Support during Early May and Spring Bank Holidays

Although our offices are closed on Friday 8 May and Monday 25 May 2020, our emergency call outs are still available during the May Bank Holiday periods. If you have any special arrangements in place due to COVID-19 (Coronavirus), please let us know prior to your call out.

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23 Apr 2020: Ensuring service continuity for your business

While COVID-19 and lockdown restrictions continue to reshape the way we work, we remain focused on limiting service interruption so you can access our weighing knowledge support as and when you need it most.  In addition to the steps, we’ve taken to expedite our servicing and calibrations, learn how we’re flexing in other areas to provide continued access to our services.

  1. Off-site technical support
  2. Site-visit preparation
  3. Online shopping

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23 Mar 2020: Assessing your needs to minimise impact on people and operations

As the impact of COVID-19 escalates, delivering your goods and services efficiently while staying safe is more critical than ever.

We’re continually monitoring Government advice and taking proactive action to minimise any risk to people while providing you with the support you need to keep your operations moving.  These are, and will always remain, our commitments to you.

To enable us to plan effectively and deliver against our commitments, we’re taking proactive action to assess your needs from now into the coming months.

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18 Mar 2020: Actions we’re taking to support your business

As the UK works to put measures in place to support vulnerable groups, communities, and businesses during these unprecedented times, we too are proactively adjusting the way we operate to protect our colleagues and you, our valued customers.

Hygiene and health are our core focuses.  As such, we’re following the latest advice from Public Health England and the World Health Organisation.  Our colleagues have been self-isolating with any on-set of symptoms, and similarly where family members are affected.  Our equipment, tools, and premises continue to be regularly and rigorously cleaned.  Where possible, our teams are also working from home to enable social distancing.

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