Your testimonials and reviews
Learn how we’re helping critical industries to achieve more.
Here’s what some of our customers have to say about us:
Input into testing and documentation processes
Piramal Pharma Solutions, Pharmaceutical Manufacturer, Northumberland
“We’d like to express our profound thanks to Northern Balance for your contribution to validating our new moisture analyser as part of a detailed change control process. The input into the testing and documentation processes from your technical manager, Tony over the course of four weeks was really appreciated and helped to find a way forward. As well as helping to verify the suitability of the equipment for our production processes, your support also enabled us to resume the release of several important products on behalf of our pharmaceutical clients.”
One of our best contractors
Joanne, QC Technical Support, Pharmaceutical Manufacturer, Northumberland
“Northern Balance is one of our best contractors, always willing to assist at a moment’s notice, excellent customer service and we’ve always had a very good working relationship”
Helpfulness over the years
Gordon, Senior Scientist, Chemical Manufacturer, North Yorkshire
“Whilst your engineer was here I asked him to do a bit of training of our lab staff and manufacturing staff over the correct way to use a balance, clean a balance, correct maintenance etc. This was very useful to both areas of our company and I am appreciative of him doing it. It is precisely this kind of helpfulness that your engineers have shown over the years that has maintained our business with Northern Balance and that keeps us with Northern Balance”
Most professional and efficient
John, Maintenance Engineer, Bioscience Company, Sunderland
“It’s been a pleasure to be involved with your company, and I must comment that out of all the companies that we have deal with, without doubt, and by a street that Northern Balance is the most professional and efficient. I’ve never had any reason to question the service you provide.”
Friendly, helpful and professional
Jabal, R&D Lab Operations
“Northern Balance has been working with us for more than a decade. During this time the service has been great and I’ve found all of the staff from the service engineer to people back at the office to be friendly, very helpful and professional.”
Efficient calibration
Stewart, Engineer, Testing Company, Durham
“Thanks again to your Engineers for an efficient calibration, very much appreciated”
Relationship and service are excellent
Lee, Technical Engineer, Teabag manufacturer
“The relationship we have with Northern Balance and the service we get is excellent. If in the future I need weighing equipment, be assured I will be in touch.”
Friendly, knowledgeable staff
Zoe, Head of Quality
“Northern Balance has been servicing and supplying balances to us for more than 20 years. In that time we have come to always expect a high level of service given by friendly and knowledgeable staff”
Dedication and commitment
Phil, Engineering Manager
“When complete certificates are emailed to us electronically within hours of the calibration being completed, which is in my opinion testimony to the dedication and commitment of Northern Balance to their customers. I would definitely use again and recommend the use of Northern Balance to others.”
Prompt and professional
Gary, Occupational Hygiene Technician
“We have used Northern Balance for a number of years for our calibration needs and without question, we have always found them to be prompt and professional, a great service.”
Keeping and improving a promise
Stephanie, Technical QA, Pharmaceutical Manufacturer, North Wales
“Thank you very much for not only keeping your promise but improving upon it”
