Careers at Northern Balance
At Northern Balance, we are looking to expand our team and require motivated professional people to deliver expert advice and first class service and support every time.
We are proud to be the leading UKAS accredited weighing specialists in the North of England. Our skilled team are trained in all aspects of weighing technology, from ultra-micro balances to high capacity industrial scales and everything in between, and undertake regular training to keep their product knowledge and technical abilities up to date.
Our work covers the supply, service, calibration and repair of balances and scales from analytical balances through to industrial check-weighers and everything in between.
Current Vacancies
To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.
Business Development Manager – Gateshead
We are growing as a company but we remain focused on providing first class service to our existing client base. In order to ensure this, we have identified the need for a Customer Account Manager who will support our current customers with any requirements they may have. You will be the key contact for numerous long-standing Northern Balance customers responsible for enhancing the customer relationship. The long term aim will be to provide any of our available services that each customer may not currently use and ensuring that we are the first company they contact whenever new equipment is required.
Competitive
Salary
Work from home
Performance Bonus
Company
Pension
Wellness programmes
Responsibilities & Duties
- Collaborate with the Regional Sales Manager and Northern Balance team to implement the company’s sales strategy to achieve company objectives.
- Produce an action plan for sales activity that is to be regularly updated
- Gain a thorough understanding of each customers business, industry and requirements
- Identify the key decision-makers in each customers organisation.
- Build rapport with customer’s key decision-makers taking on a consultative approach focusing on their needs
- Cross-sell and up-sell additional services and products
- Execute a defined sales process while adapting to each customer’s situation
- Understand each customers buying process
- Manage all opportunities through the company CRM, Hubspot, and close deals to secure revenue
- Actively make sure that customers are satisfied with our services
- Maintain accurate records of sales activity using the company CRM
- Clearly communicate customer requirements internally to ensure customer and company expectations are met
- Ensure individual key performance indicators are met
This list not exhaustive and you may be required to carry out additional duties as and when requested.
Person Specifications
Northern Balance is a customer-centric organisation whose success has been due to the personal service it offers supported by a high level of technical experience. The post holder is expected to uphold our image of being approachable and supportive.
The successful candidate will possess the following skills and attributes:
- Superb communication and presentation skills
- Excellent sales and account management skills
- Ability to use own initiative to identify and develop relationships with key decision-makers in target organisations
- A strong team player capable of working towards individual and team targets
- A polite and friendly manner
- Hard-working, self-motivated and enthusiastic
- A positive & persistent attitude
- Excellent planning, organisation and time management skills
- The ability to multitask and prioritise workload while maintaining attention to detail
- Computer literate
- Experience in the weighing industry would be ideal but is not essential
Competency Requirements:
- Teamwork and Collaboration
- Technical Excellence
- Customer Excellence
Location
Based at our North East Office in Gateshead, Tyneside
To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.
Service Engineers – North England/Scotland
Due to continued expansion, we are looking to recruit experienced field based engineers in the following areas to help ensure our customers receive excellence every time and we continue to grow as a business:
- North East
- Scotland
- North West
Competitive
Salary
Company Vehicle & Fuel Card
Performance Bonus
Company
Pension
Laptop & Mobile Phone
Service Engineer Role & Responsibilities:
- Service and calibration of weighing equipment
- Completion of calibration certificates
- Preparation of UKAS calibration worksheets
- Delivery of new/repaired equipment
- Repair of weighing equipment
- Engaging with customers in our product offering
- Promotion of Northern Balance’s services to potential customers
- Manual handling of weights and weighing equipment
Skills Required:
- Engineering/Electrical/Electro-Mechanical Background Preferred
- UKAS Knowledge Preferred
- Excellent Communication & Interpersonal Skills
- Problem Solving & Diagnostic skills
- Excellent numeracy skills
- IT Literate
- Full Valid UK Driving Licence
Competency Requirements:
- Teamwork and Collaboration
- Technical Excellence
- Customer Excellence
Location
Based at our North East Office in Gateshead, Tyneside
To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.
Service Engineers – Leeds
We are now looking to expand our team and require motivated professional Service Engineers to help ensure our customers receive excellence every time and we continue to grow as a business.
Competitive
Salary
Company Vehicle & Fuel Card
Performance Bonus
Company
Pension
Laptop & Mobile Phone
Service Engineer Role & Responsibilities:
- Service and calibration of weighing equipment
- Completion of calibration certificates
- Preparation of UKAS calibration worksheets
- Delivery of new/repaired equipment
- Repair of weighing equipment
- Engaging with customers in our product offering
- Promotion of Northern Balance’s services to potential customers
- Manual handling of weights and weighing equipment
Skills Required:
- Engineering/Electrical/Electro-Mechanical Background Preferred
- UKAS Knowledge Preferred
- Excellent Communication & Interpersonal Skills
- Problem Solving & Diagnostic skills
- Excellent numeracy skills
- IT Literate
- Full Valid UK Driving Licence
Competency Requirements:
- Teamwork and Collaboration
- Technical Excellence
- Customer Excellence
Location
Based at our Yorkshire Office near Leeds, West Yorkshire
To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.
Service Engineers – Midlands
We are now looking to expand our team and require motivated professional Service Engineers to help ensure our customers receive excellence every time and we continue to grow as a business.
Competitive
Salary
Company Vehicle & Fuel Card
Performance Bonus
Company
Pension
Laptop & Mobile Phone
Service Engineer Role & Responsibilities:
- Service and calibration of weighing equipment
- Completion of calibration certificates
- Preparation of UKAS calibration worksheets
- Delivery of new/repaired equipment
- Repair of weighing equipment
- Engaging with customers in our product offering
- Promotion of Northern Balance’s services to potential customers
- Manual handling of weights and weighing equipment
Skills Required:
- Engineering/Electrical/Electro-Mechanical Background Preferred
- UKAS Knowledge Preferred
- Excellent Communication & Interpersonal Skills
- Problem Solving & Diagnostic skills
- Excellent numeracy skills
- IT Literate
- Full Valid UK Driving Licence
Competency Requirements:
- Teamwork and Collaboration
- Technical Excellence
- Customer Excellence
Location
Based in the Midlands
To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.
Regional Sales Manager – North West
We currently have an exciting opportunity for a Regional Sales Manager to join the Sales team covering the North West of England. This is a new role due to substantial growth in the area with existing customers.
The Regional Sales Manager will be tasked with representing Northern Balance and promoting the company and its brands at every opportunity while generating sales within the assigned geographical area (North West Region) in order to achieve the revenue growth for Northern Balance across our service and product portfolio.
Competitive
Salary
Company Vehicle
Performance Bonus
Company
Pension
Laptop & Mobile Phone
Regional Sales Manager Role & Responsibilities:
- Recognise, secure and manage new opportunities within the assigned territory to existing and potential customers through lead generation and account management.
- Build and maintain professional relationships with current and potential customers in order to become a “trusted advisor”, increase sales and achieve monthly, quarterly and annual sales targets.
- Maintain CRM with the customer and own activity records.
- Produce weekly and monthly reports in line with KPI’s.
- Prepare accurate quotes inline with Northern Balance procedures.
- Build and maintain good working relationships with colleagues, managers, engineers and office-based staff to facilitate an end-to-end, joined-up approach to sales and after-sales service to customers.
- Commitment to acquire further skills and knowledge of Northern Balance products and service portfolio in order to build expertise, client confidence and offer a ‘best in class’ service to customers and potential customers.
- Understand, review and implement changes to market trends to ensure Northern Balance are at the forefront.
Skills Required:
To be successful in the role, you must have a can-do attitude and a passion to provide a quality service to your customers.
We require someone who has proven skills in building and maintaining relationships leading to sales and repeat sales and proven sales ability from enquiry to order in a B2B environment.
You will be a self-motivated self-starter who is open-minded, analytical and flexible with excellent communication skills and must be able to demonstrate initiative.
Ideally, you will have experience within the weighing industry however full training will be provided
Competency Requirements:
- Teamwork and Collaboration
- Technical Excellence
- Customer Excellence
Location
Based at our North East Office in Gateshead, Tyneside
Sales & Service Administrator – Gateshead
As we continue to grow, we have identified the need for a Sales & Service Administrator who will support the business as a whole, giving specific support to our sales, service and workshop departments. Working as part of a busy professional office you will be dealing with customers and suppliers on a daily basis and will therefore have the confidence to deal with queries while maintaining attention to detail.
Northern Balance is a customer-centric organisation whose success has been due to the personal service it offers supported by a high level of technical experience. The post holder is expected to uphold our image of being approachable and supportive.
Competitive
Salary
Healthcare
Performance Bonus
Company
Pension
Role & Responsibilities:
- Proactively work with both the sales and service departments to provide administrative support, ensuring the smooth delivery of operations
- Generate customer quotes for service work (including SLA quotes/callouts) and repairs.
- Generate customer invoices
- Generate customer delivery notes
- Assist with the management of the order book for service, sales and repairs
- Proactively contact customers to secure purchase order numbers and to organise site visits
- Provide duty cover in the event of absence of the service coordinator
- Ensure accurate maintenance of customer information
- Data entry of key operational information
- Ensuring records are filed correctly on our electronic systems
- Arranging accommodation as required
- Ensure open communication is maintained with all relevant stakeholders
- Ensure key performance indicators are met including monthly and quarterly targets
This list not exhaustive and you may be required to carry out additional duties as and when requested.
Skills Required:
- Excellent communication and presentation skills
- Ability to use own initiative to improve current internal practices
- A strong team player capable of working towards individual and team targets
- A polite and friendly manner
- Hard-working, self-motivated and enthusiastic
- A positive & persistent attitude
- Excellent planning, organisation and time management skills
- Computer literate
- Sage and excel experience is desirable but not essential
- Ability to manage a busy workload
- Good geographical knowledge
- Multi-tasking; ability to constantly prioritise according to demand and adhere to standard work requirements
Competency Requirements:
- Teamwork and Collaboration
- Customer Excellence
Location
Based at our North East Office in Gateshead, Tyneside