Careers at Northern Balance
We are looking to expand our team and require motivated professional people to deliver expert advice and first class service and support every time.
Service Engineers
Location: Field-based in various UK locations with travel to our Head Office in Team Valley, Gateshead.
We’re looking to recruit field-based engineers in the North East, North West, Yorkshire, Midlands and in Scotland to help us extend our services throughout the UK. As a highly valued technical expert within the Business, you’ll provide hands on support to customers by calibrating, testing, repairing, maintaining, supplying and installing weighing equipment and processes to help them meet their regulatory and operational goals. Personable, approachable and meticulous, you’ll have a knack for finding solutions quickly, communicating concisely, and thrive on collaborating with all stakeholders to deliver first-class customer service.
You’ll join us on a full time, permanent basis and in return, you’ll receive a competitive salary, 25 days annual leave (plus Bank Holidays), company vehicle, fuel card, laptop, mobile phone, performance bonus, Company pension, plus healthcare and retail perks!
Key responsibilities:
- Calibrate, test, repair, maintain, supply and install weighing equipment in lab and industrial environments
- Prepare and complete calibration documentation including worksheets and certificates
- Provide technical guidance to help customers achieve their weighing objectives and prevent avoidable issues
- Engage with customers to understand their weighing goals and advise on best-fit solutions
- Adhere with the Company’s Quality Management System (QMS) to safeguard the quality, consistency and reliability of our services
- Care and manual handling of weights and weighing equipment
- Participate in on-going training to enhance your technical skills and our service to customers.
Essential skills:
- Experience in providing high standards of front-line customer service
- Excellent communication and interpersonal skills
- Problem solving and diagnostic skills
- Self-motivated to work on own and as part of a team
- Proficient in English, math and IT
- Full valid UK driving licence.
Desirable skills:
- Engineering, electrical, electro-mechanical background
- Interest in advancing a career in weights and measures
- An understanding of weighing processes, in particular conformance with ISO 17025 calibration standards is an advantage.
To apply, email your CV and covering letter to careers@northernbalance.co.uk with ‘Service Engineer’ plus your location in the subject line.
