Sales Administrator – Gateshead

At Northern Balance we are looking to expand our team and require motivated, professional people to deliver expert advice with first-class service and support every time.

We are proud to be the leading UKAS accredited weighing specialists in the North of England. Our skilled team are trained in all aspects of weighing technology. Our work covers the supply, service, calibration and repair of balances and scales from analytical balances through to industrial check-weighers and everything in between. We undertake regular training to keep product knowledge and technical abilities up to date.

Alongside qualifications and experience, we look for people who have the same core values as us:

• Team Work
• Honesty & Integrity
• Quality & Reliability
• Customer Service

People who enjoy coming to work each day and being part of a team who provide “results that matter” in establishing the right product that will improve our customers daily lives. Our mission is to continually develop our staff, products and services we offer to exceed our customer and employee expectations.

This new team-member will be based at the business HQ in Team Valley. The role will support the existing sales activities of the business with a focus on sales administration, order processing and preparing quotations. This position is ideal for someone who has very good organisational skills, time management, a keen eye for detail and most importantly a team player.

Sales Administrator Role & Responsibilities:

• Support the Sales Team to implement the company’s sales strategy in order to achieve company objectives
• Prepare quotations for customers using a defined sales process for monthly and ad hoc service work, preventative maintenance plans, spare parts, call outs and repairs based on information provided by the Northern Balance Service Centre or Sales teams and provide these either directly to customers or to the Sales team where appropriate, including liaising professionally with suppliers when required.
• Build and maintain relationships with existing customers taking a consultative approach that focuses on their needs.
• Proactively contact customers to secure purchase order numbers where appropriate
• Promptly react to any queries received making the appropriate member of the Sales team aware of each query.
• Manage the incoming sales@ inbox, making the appropriate Sales team member aware of pertinent emails.
• Manage the orders@ inbox according to a defined procedure to ensure all orders are processed correctly and contacting the appropriate departments to ensure the requirements of each customer’s orders are fulfilled.
• Maintain accurate records of sales activity & customer communication using the appropriate internal systems
• Build and maintain a collaborative and constructive working relationships with colleagues
• Assist in the administrative activities required to run the office efficiently including answering incoming calls appropriately
• Data entry of key operational information
• Ensure records are filed correctly on our electronic systems
• Generate customer delivery notes as required
• Ensure individual key performance indicators are met

This list not exhaustive and you may be required to carry out additional duties as and when requested.

Skills Required:

Northern Balance is a customer centric organisation whose success has been due to the personal service it offers supported by a high level of technical experience. The post holder is expected to uphold our image of being approachable and supportive.

The successful candidate will possess the following skills and attributes:

• Superb communication skills
• Ability to use own initiative to improve current internal practices
• Works well under pressure
• A strong team player capable of working towards individual and team targets
• A polite and friendly manner
• Hard working, self-motivated and enthusiastic
• A positive & determined attitude
• Excellent planning, organisation and time management skills
• The ability to multitask and prioritise workload while maintaining attention to detail
• Fully computer literate

Location

Based at our North East Office in Gateshead, Tyneside

To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.

Service Engineers – North England/Scotland

Due to continued expansion, we are looking to recruit experienced field-based engineers in the North East, North West and Scotland, to help ensure our customers receive excellence every time and we continue to grow as a business.

Service Engineer Role & Responsibilities:

• Service and calibration of weighing equipment
• Completion of calibration certificates
• Preparation of UKAS calibration worksheets
• Delivery of new/repaired equipment
• Repair of weighing equipment
• Engaging with customers in our product offering
• Promotion of Northern Balance’s services to potential customers
• Manual handling of weights and weighing equipment

Skills Required:

• Engineering/Electrical/Electro-Mechanical Background Preferred
• UKAS Knowledge Preferred
• Excellent Communication & Interpersonal Skills
• Problem Solving & Diagnostic skills
• Excellent numeracy skills
• IT Literate
• Full Valid UK Driving Licence

Competency Requirements:

• Teamwork and Collaboration
• Technical Excellence
• Customer Excellence

Location

Based at our North East Office in Gateshead, Tyneside

Role includes:

• Competitive salary
• Company vehicle and fuel card
• Performance bonus
• Company pension
• Laptop and mobile phone

To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.

Service Engineers – Yorkshire

We are now looking to expand our team and require motivated professional Service Engineers to help ensure our customers receive excellence every time and we continue to grow as a business.

Service Engineer Role & Responsibilities:

• Service and calibration of weighing equipment
• Completion of calibration certificates
• Preparation of UKAS calibration worksheets
• Delivery of new/repaired equipment
• Repair of weighing equipment
• Engaging with customers in our product offering
• Promotion of Northern Balance’s services to potential customers
• Manual handling of weights and weighing equipment

Skills Required:

• Engineering/Electrical/Electro-Mechanical Background Preferred
• UKAS Knowledge Preferred
• Excellent Communication & Interpersonal Skills
• Problem Solving & Diagnostic skills
• Excellent numeracy skills
• IT Literate
• Full Valid UK Driving Licence

Competency Requirements:

• Teamwork and Collaboration
• Technical Excellence
• Customer Excellence

Location

Based at our Yorkshire Office near Leeds, West Yorkshire

Role includes:

• Competitive salary
• Company vehicle and fuel card
• Performance bonus
• Company pension
• Laptop and mobile phone

To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.

Service Engineers – Midlands

We are now looking to expand our team and require motivated professional Service Engineers to help ensure our customers receive excellence every time and we continue to grow as a business.

Service Engineer Role & Responsibilities:

• Service and calibration of weighing equipment
• Completion of calibration certificates
• Preparation of UKAS calibration worksheets
• Delivery of new/repaired equipment
• Repair of weighing equipment
• Engaging with customers in our product offering
• Promotion of Northern Balance’s services to potential customers
• Manual handling of weights and weighing equipment

Skills Required:

• Engineering/Electrical/Electro-Mechanical Background Preferred
• UKAS Knowledge Preferred
• Excellent Communication & Interpersonal Skills
• Problem Solving & Diagnostic skills
• Excellent numeracy skills
• IT Literate
• Full Valid UK Driving Licence

Competency Requirements:

• Teamwork and Collaboration
• Technical Excellence
• Customer Excellence

Location

Based in the Midlands

Role includes:

• Competitive salary
• Company vehicle and fuel card
• Performance bonus
• Company pension
• Laptop and mobile phone

To apply please email your CV and covering letter to careers@northernbalance.co.uk with the role you are applying in the subject line.